Harnessing insights: Nicolette Maury
35 | Country manager, managing director | Intuit Australia
After a successful career at eBay leading a team that developed customer insights and new services, Nicolette Maury has stepped up to a new job building up the global financial software brand Intuit in Australia.
A particular piece of career advice from Facebook executive Sheryl Sandberg, the author of bestseller Lean In: Women, Work and the Will to Lead, was in Maury’s mind when the unexpected job offer from accounting software group Intuit came her way last year.
“Sheryl Sandberg says women don’t put themselves forward for roles because they don’t think they can do it,” she says.
While that might have applied to her once, these days she says her approach and attitude have changed.
Some time spent in an executive simulation program last year was a penny-dropping moment.
“I came out of that and thought ‘I can do this’ … so the job offer was a moment of huge risk and the unknown and yet mostly exciting, to build the [Intuit] business in Australia and start from scratch and to have the potential of creating an organisation and culture.”
An industrial chemist by training, and currently an MBA student, Maury had a career in management consulting with the Boston Consulting Group before moving about eight years ago to eBay, where she was director of strategy and customer programs.
"The advice I take is to force myself out of my comfort zone and take on challenges, because if you don’t, you don’t know what you are capable of."
At Intuit she will run the sales, marketing and customer care team.
Intuit is still small in Australia, she says, but growing quickly. The international business produces QuickBooks and a range of other products and services for small businesses, accountants, bookkeepers and partners.
It operates around the globe, has about 8000 employees and had revenue of US$4.2 billion in the 2012-13 fiscal year.
“I love data and I’m a data geek,” Maury says. “One of the things that attracted me to consulting is it’s all about understanding numbers … it’s something people don’t realise – how critical a base knowledge of accounting is to start a business or run one.”
There are a number of mentors who have helped in her career, she says. “They challenge me regularly to think bigger. The advice I take is to force myself out of my comfort zone and take on challenges, because if you don’t, you don’t know what you are capable of.”
That said, she is just starting in her new role and for the time being will focus on learning as much as she can, including how to brand and build a profile for a business that is not well known.
“We’re talking to the market and listening to customers and building capability based on that – working out how we get a good understanding of what customers need.”
This article is from the May 2014 issue of INTHEBLACK.
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