March 2021

Read the March 2021 issue of INTHEBLACK magazine.

HESTA CEO Debby Blakey. Photo: Jarrod Barnes.

Big ambitions: How Debby Blakey climbed to the top


The recommendations, if implemented by the Australian Government, have the capacity to elevate confidence in external audit and reinforce its relevance.

Building confidence in external audit


According to RateCity, Australians are reported to have closed almost 400,000 credit card accounts between March and June 2020, during the first wave of the COVID-19 pandemic.

Are the days of credit card debt numbered?


What has become ingrained is the understanding of the need to save for retirement from an early age.

Should Australia delay its super guarantee increase?


Economists anticipate prolonged economic uncertainty, but are confident recovery will certainly be led by technology-intensive jobs and industries.

8 ways the COVID-19 recession will change your life


Businesses across all industries are expected to meet their digitally savvy customers’ expectations of a seamless experience across all channels and touchpoints.

How to deliver a great customer service experience


One of the really intriguing things about the last six months is seeing how swiftly even large organisations can completely change the way their workforces approach a working day, without a significant loss of productivity.

Slow progress towards equality in parental leave


Rajeev Jain FCPA, chief executive officer of Mumbai International Airport Limited (MIAL). Photo: Pulkit Sehgal.

How the CEO of Mumbai Airport is planning for recovery


If productivity is the engine that drives the economy, it is not too hard to draw the conclusion that it needs to be serviced.

Can boosting the economy improve productivity?


Craig Watson’s drive has been a huge part of his career success, coupled with his strategic focus and attention to detail.

Craig Watson FCPA: Why integrity is the answer


Read the August 2020 issue of INTHEBLACK magazine.