The biggest issue in internal negotiations is that you have to protect future working relationships.

How to be a better workplace negotiator

Matthew Luhn believes all decisions, big and small, are based on how we feel. A good story is a powerful way to connect with those emotions.

Using a good story to make connections

Mazen Hajjar is justifiably proud of the beer he produces at Hawkes Beer, including an imperial stout that won a gold medal at last year's International Beer Challenge in London.

Craft brewing success mixes beer and business

Falcone now sources as many products as she can from Australia and New Zealand to keep the company's carbon footprint down.

Natural products plug market gap

Emerging insurance risks, the stuff of business nightmares. Illustration: Andrea Innocent

Drones, big data, climate: your insurance nightmare

Who Gives A Crap co-founder Simon Griffiths in Timor-Leste.

People, planet and profit: the power of social enterprise

Learn how to apply hostage negotiation techniques to business scenarios.

Negotiate like an FBI expert

Bell Direct CEO Arnie Selvarajah sees technology as a way to provide better tools and better customer service at lower prices. Photographer: Jonathan Cami.

Bell Direct CEO brings better customer service to online broking

Apple prides itself on giving customers a satisfying experience when they enter one of its stores.

How to create an Apple-grade customer experience

James Chen hopes his philanthropic experiences will influence a new generation of wealthy businesspeople in China.

Global access to clear vision by 2035