Strategy

PayPal chief executive officer Dan Schulman (left) believes there’s plenty to go around. Like others in the digital payments business, he describes the potential market as not just online commerce, but all commerce.

Game of PayPal: CEO Dan Schulman keeps PayPal relevant by teaming up with its foes


A commitment to minimising environmental impact informs every aspect of the Dresden Optics custom eyewear business model.

Custom eyewear startup Dresden Optics sets its sights on sustainable expansion


The business case for a company health plan


A wellness program should be a key component of every company’s culture development but making it compulsory would cross the line in terms of responsibility and open a liability can of worms.

Workplace wellness programs - should they be mandatory?


Many companies continue to be challenged by factors such as human error in inputting data, the growing volume of data sources, and the use of outdated computer systems.

Good data, bad decisions: the limits of accounting data


'After a legal career spanning 43 years, Dr Moses Cheng FCPA is now the chairman of Hong Kong's Insurance Authority. The most challenging situations in his career have revolved around untangling relationship clashes. Photographer: Calvin Sit.

In conversation with Dr Moses Cheng FCPA, head of Hong Kong's Insurance Authority


9 tips to grow your accounting firm


Creatures on show at <i>Walking with Dinosaurs – The Arena Spectacular</i> at Arena Birmingham.

Meet the accountants at Creature Technology Co. who are bringing dinosaurs to life


A challenge for CFOs is to partner with their technology peers, using newly available data analytics tools to complement traditional accounting information for better performance.

The top challenges for today's CFO


'Amy Foo CPA, Melbourne-based managing director of the San Francisco software company Zendesk lives and breathes digital finance. Photographer: Anthony Geernaert.

Zendesk's Amy Foo CPA is on a mission to go for growth


While millennials have led the charge to digital payments, the appeal is much broader.

Cashless payments: racing towards a future where cash is no longer king


'By challenging the potential client to rethink their assumptions about what their problem is and what their solution should be, your likelihood of wooing the business goes up significantly.

Challenge clients and win more contracts


Britta Seeger believes Mercedes-Benz can maintain its luxury status while adapting to the demands of a new market.

Britta Seeger's customer-centric strategy is making a marque on Mercedes-Benz


'The very concept of tipping is controversial. Unions have frequently resisted it, yet at times demanded that it be allowed.

Does tipping really encourage great service? The answer may surprise you.


'Seemingly out of nowhere, data engineering has shifted from a Big Four specialty into a hot topic among progressive small-to-medium accounting firms.

Add 'data engineering' to your accounting firm's toolkit


'For businesses, automated recurring payments provide a predictable and consistent income, while reducing the time spent chasing and reconciling funds.

How IntegraPay is tackling the challenge of the online subscription model


Ruth Medd FCPA (right) and Claire Braund, co-founders of Women on Boards. Photographer: Nic Walker

Women on boards: are we making any progress?


'Ho Chi Minh City skyline viewed from across the Saigon River.

Vietnam: Asia's quiet economic achiever


The fiercely determined and furiously busy Dr Angie Lang: creator of Swirlit, dental surgeon, self-described inventor and one of Richard Branson's Change Makers Rule Breakers.

A soft drink that's good for your teeth? Enter Swirlit.


'Customer service is all about mindset, and leaders have to empower staff to be aware of that.

Getting customer service right in the retail sector


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