Strategy

'By challenging the potential client to rethink their assumptions about what their problem is and what their solution should be, your likelihood of wooing the business goes up significantly.

Challenge clients and win more contracts


Britta Seeger believes Mercedes-Benz can maintain its luxury status while adapting to the demands of a new market.

Britta Seeger's customer-centric strategy is making a marque on Mercedes-Benz


'The very concept of tipping is controversial. Unions have frequently resisted it, yet at times demanded that it be allowed.

Does tipping really encourage great service? The answer may surprise you.


'Seemingly out of nowhere, data engineering has shifted from a Big Four specialty into a hot topic among progressive small-to-medium accounting firms.

Add 'data engineering' to your accounting firm's toolkit


'For businesses, automated recurring payments provide a predictable and consistent income, while reducing the time spent chasing and reconciling funds.

How IntegraPay is tackling the challenge of the online subscription model


Ruth Medd FCPA (right) and Claire Braund, co-founders of Women on Boards. Photographer: Nic Walker

Women on boards: are we making any progress?


'Ho Chi Minh City skyline viewed from across the Saigon River.

Vietnam: Asia's quiet economic achiever


The fiercely determined and furiously busy Dr Angie Lang: creator of Swirlit, dental surgeon, self-described inventor and one of Richard Branson's Change Makers Rule Breakers.

A soft drink that's good for your teeth? Enter Swirlit.


'Customer service is all about mindset, and leaders have to empower staff to be aware of that.

Getting customer service right in the retail sector


From passionate individuals with a dream to multinationals and  government departments, Elegant Media and Shane Perera (pictured) are creating streamlined apps to suit a range of clients.

Elegant Media: converting concepts into million-dollar businesses


One of the greatest challenges of having a business based on a subscription model is figuring out exactly what the business is worth.

What you need to know about subscription business models


The basis of "The Entrepreneurial Accountant" author Phil Richards' advice to up-and-coming CPAs is to stay focused on what he calls his Five F's. Photographer: Luke Marsden.

What The Entrepreneurial Accountant can teach CPAs about success


Three experts forecast what the top issues will be for global business in 2019.

Business forecast 2019: the top issues


Singapore Accountancy Commission chairman Chaly Mah FCPA. Photographer: Weave

The technology bandwagon is moving fast and now is the time for accounting and finance professionals to get onboard


For most businesses, blockchain is part of a distant future they don’t quite understand, but proponents say it has the potential to transform the engine room of financial services.

Blockchain reaction: is your data safe from hacking?


The term “shadow bank” was initially coined in the US, just before the onset of the 2008 global financial crisis (GFC), to describe the risky mortgage-backed securities structures set up by banks to offload unwanted loans from their balance sheets.

Shadow banks: a disaster in the making?


Failing to consider certain financial matters before you travel overseas could result in the trip costing a whole lot more than you budgeted for.

How to manage your money when you travel overseas


congress ebook cover

eBook: Connecting the biggest minds at CPA Congress 2018


The first incarnation of Singles’ Day as a retail event in China didn’t take place until 2009, when Alibaba got on board.

China’s Singles’ Day: why November 11 is the world’s biggest retail event


“Everyone thinks data is a great idea until you start making decisions based on it,” says former New Zealand Prime Minister Sir Bill English.

Expect resistance from data insights


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